Privacy Policy

Effective date: April 19, 2023
This Privacy Policy (hereinafter referred to as the Policy) establishes the rules for the use of personal information received from users of the site (hereinafter referred to as Users) by the administrator of staycloud.kz "Cloudhost” Limited Liability Partnership, registered in accordance with the legislation of the Republic of Kazakhstan, registration address: Almalinsky district, Dzhumalieva K 159-31, Almaty city, Kazakhstan (“Company”).
All Site Users are subject to this Privacy Policy. The definitions used in this Policy comply with the current legislation of the Republic of Kazakhstan.
When using the Site, the User expresses his consent to the terms of this Privacy Policy. If the User does not agree with the terms of the Policy, he should not use the Site.
1. Data we process
The processing of the User's personal data means the collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and erasure of the User's personal data.
The Site collects and uses personal data of Users in accordance with this Policy, as well as technical and other information related to Users.
The User's personal data is information that the user provides to the company when registering on the site, filling out applications for contacting the company and forms for ordering the company's services on the site, as well as during subsequent use of the site.
The personal data that the user provides to the company may include name, surname, e-mail address, telephone number, postal address and other information that the user voluntarily provides.
Technical information may include device type, operating system, browser, IP address and other information that the company considers necessary to improve the quality of products and services, as well as to analyze user behavior. Technical information does not apply to personal data, and the company uses cookies to identify the User and collect information about his activity on the site, including information about the pages visited and the time spent on the page. The company uses technical information anonymously.
Users can disable the use of cookies through their browser settings, but this may lead to restrictions on the functionality of the site. In addition, technical information includes information automatically transmitted to the Company during the use of the Site.
2. Cookie Policy
The site uses cookie technology to collect information about user visits and improve the quality of the services provided.
Cookies are small text files that are sent to the user's device (computer, smartphone, etc.) and stored there. They contain information about the visit to the site/application, such as the history of the visit, language settings, font settings, etc.
The site uses the following types of cookies:

• Strictly necessary cookies that are used to provide the basic functionality of the site/application, such as access to secure pages, authorization and saving user preferences.
• Functional cookies, which are used to save user preferences, provide personalized advertising and other features that improve the quality of the services provided.
• Analytical cookies that are used to collect information about users' visits, such as the number of visits, session duration, traffic sources, etc. These cookies help determine how users interact with the site/application and improve the quality of the services provided.
• Advertising cookies that are used to display personalized ads on the site/app and on third-party sites. These cookies collect information about user preferences and use it to display advertisements that are relevant to their interests.

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

• Providing services and fulfilling obligations to users;
• Improving the quality of services;
• Development of new products and services;
• Analysis and research of user behavior on the site;
• Communication with users, including notification of changes to the site's terms of use or new products and services;
• Compliance with legal requirements.

• Collection - receiving personal data from the User directly or through various forms on the Site;
• Storage - storage of personal data in the Company's system;
• Use - the use of personal data for the provision of services, analysis of user behavior on the Site, contact with Users and other purposes specified in the Company's Privacy Policy;
• Processing - performing any actions (automated or non-automated) with personal data, including collection, recording, systematization, storage, modification, updating, retrieval, use, transfer, distribution, blocking, deletion and erasure;
• Transfer - transfer of personal data to third parties in accordance with the purposes of processing and the law.

• When the user has agreed to such actions;
• The transfer is necessary for the User to use a certain service of the Site or for the execution of a certain contract or agreement with the User;
• Transfer to the authorized state authorities of the Republic of Kazakhstan on the grounds and in the manner established by the legislation of the Republic of Kazakhstan;
• In order to ensure the possibility of protecting the rights and legitimate interests of the Company or third parties in cases where the User violates the terms of contracts and agreements with the Company, this Policy, or documents containing the terms of use of services.

• Limiting access to personal data only to company employees who need it to perform their work duties;
• Application of technical and organizational security measures to protect personal data from unauthorized access, modification, disclosure or erasure;
• Storing personal data in a secure environment that ensures the confidentiality of information;
• Application of modern technologies and methods to protect personal data from unauthorized access, including the use of encryption and other methods;
• Update security measures periodically to ensure compliance with legal requirements and current data protection standards;
• Storage of personal data of users for the required time, after which their deletion or depersonalization;
• Notifying users of a personal data breach, if any.

• To request access to their personal data and obtain information about how the company uses their data;
• To request to correct and update your personal data if they are not accurate or complete;
• To request to delete your personal data if it is no longer needed to fulfill the purposes of processing;
• To restrict the processing of your personal data in certain cases, for example, if the data is processed unlawfully;
• To object to the processing of their personal data, if such processing is carried out on the basis of the legitimate interests of the company;
• To receive data in a user-friendly format for transfer to another company;
• To withdraw consent to the processing of personal data.